One of the quickest fixes that usually takes care of most hoverboard issues is to troubleshoot your hoverboard. We have a blog link below, so please follow the instructions.
The quickest fix is to recalibrate the hoverboard (there's a video in that blog link)- this saves tons of problems that we see. We also highly recommend our customers to charge their hoverboards for no longer than 1.5-2 hours. If you've charged it for longer, try riding the hoverboard until the battery runs out and discharges fully. Then try charging it for one hour and test if it works after. If you still experience ongoing issues, please let us know and we'll try our best to make it right.